This website is operated by RWE Law Corporation (“RWE”, “we”, “us”), a British Columbia law corporation practising as RWE Family Law from 1700-808 Nelson Street, Vancouver, BC V6Z 2H2. We are bound by British Columbia’s Personal Information Protection Act (PIPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, and the privacy obligations imposed on lawyers by the Law Society of British Columbia.

This policy explains what personal information we collect through this website, how we use it, who we share it with, how long we keep it, and your rights to access and correct it. It does not cover the handling of personal information after you become a client of the firm — once a retainer is signed, our handling of your information is governed by the rules of professional conduct and the terms of your retainer agreement.

We collect personal information directly from you when you:

• Submit a contact form. We collect your name, email, phone (if provided), and the content of your message.
• Complete the booking conflict screen. We collect your full name and the full name of the other party to your matter so we can run a conflicts check before the consultation goes ahead.
• Book a consultation. Scheduling is handled by Calendly. Calendly collects your name, email, time-zone, and any answers to questions on the booking form, and shares the appointment details with us.
• Pay for a consultation, an invoice, or deposit a retainer. Payments are processed by Stripe. Stripe collects your card details directly. We do not receive or store your card number or CVV; we receive a confirmation of payment, the amount, the last four digits of the card, and any reference fields you entered (such as an invoice number).
• Complete the new-client intake form. We collect the information you provide on that form, which can include contact details, information about the other party, the names and birthdates of children, dates relevant to the relationship, financial information, and your goals for the matter. Every field on that form is optional.
• Email us directly. Anything you send to a firm email address is collected the same way it would be at any other professional services firm.

Our hosting provider (Vercel) automatically logs basic technical information — your IP address, the page you requested, the time of the request, and your browser’s user-agent string — for the limited purpose of operating the website and protecting it against abuse. We do not link this technical information to the personal information you submit through forms.

We use the information you provide to:

• respond to your inquiry and arrange a consultation;
• run a conflicts check before any lawyer at the firm reviews the substance of your matter;
• prepare for and conduct your consultation, and to assess whether we can act for you;
• process payment for consultations, invoices, and trust-account retainer deposits;
• if you become a client, to carry out the work covered by your retainer; and
• to comply with our professional and legal obligations as lawyers, including the Law Society of British Columbia’s record-keeping rules.

We do not sell your personal information. We do not use it for marketing to you unless you have asked us to add you to a list.

Before any lawyer at the firm reviews the substance of what you have sent us, we screen the names you provide against our existing client and matter records. If a possible conflict comes up — for example, the other party to your matter is or was a client of the firm — we will let you know that we are unable to act for you, and we will delete the information you submitted from our systems before any of our lawyers reviews it. If no conflict comes up, your information is forwarded to the lawyer most likely to be a fit for your matter.

We share personal information with third parties only where it is necessary to operate the website, communicate with you, or carry out the work you have asked us to do. Our current service providers are:

• Vercel — website hosting. Servers are located in North America.
• Resend — transactional email delivery for forms and notifications.
• Calendly — appointment scheduling. Calendly stores its own copy of your booking details under its own privacy policy.
• Stripe — payment processing. Stripe handles your card details directly under its own privacy policy and PCI-DSS compliance.

Some of these providers store data on servers in the United States. Personal information stored outside Canada may be subject to disclosure under foreign laws. We have selected providers that we believe maintain appropriate safeguards, but we cannot guarantee that foreign authorities will not request access to data stored in their jurisdiction.

We do not disclose personal information to anyone else without your consent, except where required by law (for example, in response to a valid court order) or as authorized under PIPA.

How long we keep your information depends on what it is and what it is for:

• Website inquiries that do not lead to a retainer — kept for as long as is reasonably necessary to respond and to keep a record of contact, generally not longer than two years.
• Information from people we have a conflict with — deleted from our systems promptly once the conflict is identified, except where retention is required by law (for example, the conflict record itself).
• Client files — kept in accordance with the Law Society of British Columbia's record-retention rules and the firm’s file-closing policies, which may require retention for several years after the file closes.
• Trust accounting records — retained for the period required by the Law Society of British Columbia’s trust accounting rules.

This website uses essential cookies only — small files needed to keep the site functioning (for example, to remember that you’ve dismissed a notice). We do not use advertising cookies and we do not track you across other websites.

We do not currently use a third-party analytics service. If we add one in the future, we will update this policy and use a privacy-friendly provider that does not collect personally identifying information.

Email is the primary way we communicate with prospective clients through this website. Email between you and the firm is sent over standard TLS-encrypted connections, but it is not end-to-end encrypted. You should treat email to the firm the same way you would treat email to any other professional — useful for arranging meetings and discussing high-level questions, but not the right channel for highly sensitive disclosures. Once you are a client, we can arrange a more secure way to send documents.

We protect personal information with reasonable physical, technical, and organizational safeguards. No method of electronic storage or transmission is perfectly secure, however, and we cannot guarantee absolute security.

Under PIPA and PIPEDA, you have the right to:

• ask whether we hold personal information about you, and what kinds of information;
• access the personal information we hold about you, subject to limited exceptions (for example, information protected by solicitor-client privilege);
• ask us to correct personal information that is inaccurate or incomplete;
• withdraw your consent to our use of your personal information, subject to legal or contractual restrictions and reasonable notice; and
• make a complaint to the Office of the Information and Privacy Commissioner for British Columbia if you believe we have not handled your personal information appropriately.

To exercise any of these rights, contact our privacy officer using the details below. We will respond to access and correction requests within 30 days.

This website is intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has submitted personal information through this site, contact us and we will delete it.

We may update this policy from time to time. The “Last updated” date at the top of the page reflects when it was most recently changed. We will not change the policy in a way that materially reduces your rights without prior notice on the website.

For privacy questions, access requests, correction requests, or complaints, contact: